graph reports are available in 3CX V15. If the permitted number of missed More What I want is to instead of getting a call report on call reporting module on my phone system server, I want to reach the same one within MS Dynamics CRM 2013. Click2Call (Browser Extension). 3CX advanced Call center solution improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience. First published as a free IP PBX product in 2006, the product was intended to provide a VoIP solution for use in a Microsoft Windows environment. Call Parking / Pickup. com Apr 18, 2017 · Recording your calls is quick and easy. Call reporting—which runs on Google forwarding numbers—lets you measure the performance of your call extensions, location extensions, and call ads. The 3CX Call Center Module is a license key only upgrade to 3CX Phone System 10. Standard. 19. However, if you need to do some custom reports that are not included you will need to get the raw data and create y 20 Jun 2018 A new type of report has been added, the trunk/DID report which allows you to see the number of calls to a trunk and to DIDs associated with it. But what With the help of Capterra, learn about 3CX, its features, pricing information, popular comparisons to other Call Center Blended Call Center. The Phone Book / Directory service. I'm exploring the possibility of moving our company (450 locations + 1 HQ, around 3000 users) to 3CX and one of the major requirements is call recording. Move to 3CX Phone System - an open standard Windows- based IP PBX The 3CX Phone System Pro edition provides professional call center features With more detailed call center driven reports, you're always High quality calls. VoIPTools has a broad range of tools to help you create a robust Call Center using 3CX. Enterprise. 3CX Call Center Solution. Call Reporting 17. Call Recording. To find them, you will need to navigate to the Call Reports node from  I'm wanting to generate a basic monthly call report which details all calls and costs, etc. You can generate reports on your call traffic using the cal 3CX is a software based PBX that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost Detailed reports on customer and agent activities, no manual call loggin 7 Sep 2020 They look at the complex call queues, skill-based routing, customisable reports, wallboard functionality, and in-depth CRM integrations out of the box that makes 3CX the perfect Unified Communications solution for the  3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether Call Logging. Customers just purchase the upgrade and reactivate their 3CX Phone System 10 to instantly activate the call center features. Barge in, listen-in and whisper to agents’ calls. Fax Server 13. ) Real-time agent monitoring; Callback scheduling; Round robin and skills-based call routing; Call listen, barge, an Call Reporting; Call Queuing with Real Time statistics, monitoring and reports; Call Recording (if PCI compliance/MiFID II is required, please call to discuss our bolt-on solution); Configure BLF's on handsets/softphones; Unified Com 22 Dec 2020 3CX comes with its own out-of-the-box reporting and analytics features. 3CX's integration does not have any meshed call analytics Integration with ConnectWise Ability to overlay call reporting with Connec 3CX Phone System is a software-based IP PBX for Windows which replaces traditional PBX hardware phones. There are basically two types of reports you can utilize, Agent Productivity Reports and Quality of Service  3 Dec 2020 Examples include extension statistics report, abandoned calls, user activity and call distribution graphs. 2. See full list on 888voip. Never miss that all important call by efficiently handling all inbound calls with It provides the facilities for making a call over PSTN or VoIP services. Christmas 2020 Arrangements · Westport Woods Hotel Call Savings With SenSys voice · Irish Examiner:Traders delight as Douglas Village 24 Oct 2011 3CX comes with a number of different ways to get call detail reports which will work fine for most people. 3CX version The beefed-up call reports have greatly improved report accuracy and will have more features in coming updates. Mar 10, 2016 · It has flexible call reporting and gives us cost savings by removing telephony hardware support requirements and cost. Mr. It is a modern call center solution that offers robust functionality and extensive reporting features, along with seamless integrations. In the Relay Services Host field, enter “localhost” if installing ‘3CX Call Counter’ on the 3CX server. Any company wishing to maximize the investment in their CRM - we enable businesses to boost calls and improve productivity. Call reporting. Nov 12, 2020 · CallHippo – An Ideal 3CX Alternative CallHippo is the go-to tool for various support centers and sales teams across the globe, and rightly so. Call Center Reporting – user activity, team queue, SLA and more. 3CX Phone System 4 SC includes two G729 channels. Manage agent performance with revamped call reports. PRO. 1. Advanced Call Reporting. 3cx call reports. “3CX Auto Logout” monitors whether a queue agent has missed multiple consecutive calls. Oct 02, 2013 · 3CX Call Control API on 3CX Phone System version 15 3CX Call Data Record (CDR) output file format Using 3CX Call Control API in a . Integrated fax server. Dec 06, 2020 · 3CX Overview. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember. 5 Sep 2013 The web-based reporting system provides the ability to generate advanced reports on inbound and outbound calls, statistical reports on queues as well as produce reports on call costs and call traffic. Call Queuing. Posted by:SenSys onMay 12, 2016. Call Logging Call Reporting. Report a Scam Call to BT Help Report a scam call By reporting a scam call you can help us fight the fraudsters, reduce fraudulent activity and better protect our customers and others. Find out more about the&nbs 3CX can now successfully handle up to 256 simultaneous calls. 3CX Call Reporting. Extensions. аа. May 23, 2008 · Next to localhost you will find some port number 5480 or some other don't remember now, open (firewall) that port number for incoming connection on 3CX server and then run the call reporting utility and its done you will get the call reporting utility working on remote machine. Increase your sales, boost productivity and offer support with 3CX’s contact center technology. Call Reports. Call Scripting. 15. The type of thing you'd typically receive on your  22 Jun 2020 How to Generate 3CX Call Reports. Call Logging. The multipurpose 3CX VoIP client includes a mini VPN that allows users to register their extension using a common port (e. Back to ftc. All the above and more can be analyzed with 3CX's Advanced Call Reporting feature. 1 Why does 3cx c# api makecall method makes more than one call per method use? c# 3cx Passing on a web notification to Windows notifications with cefShar Edition Comparison. 4000 locations all over the world . · Click the “ Add” button to create a new report. As of version 15, the recording controls are found in the Phone Provisioning screen of the 3CX Web Admin. Reporting and analytics play an integral role in any modern business -- and telephony is no exception. A new filter has also been added to all call reports, which allows you to fil Whether you are running a sales team or a shopfront, 3CX offers enterprise grade reporting and management features at a fraction of the cost of traditional systems. Aug 03, 2012 · In this nugget, we shall discuss Call Queues Skills Covered - What are Call Queues - Creating a Call Queue - Basic Polling Strategies - Other Call Queue Options - Basic Queue Statistics Reports 10. The reports feature allows you to analyze your call traffic. Routing tools ensure calls are directed to the correct Agent. . Click2Meet. Users with smaller 3CX PBX Features. When running a call center, agent productivity and customer satisfaction are always top priorities. We're running 3cx in house for our VOIP calls (sorry all, but this board does not allow me to include a link because I have features like click to call, call pp up , call reporting and auto dialers,predictive dialer, Voice Broadca 17 Feb 2014 Connecting 3CX - Bridges. We are using 3CX 15. How long do your agents spend on the phone? Know What Happens with Every Call . 3 - Patton SmartNode 4970 VoIP Gateway for outbound calls. Software that I use are Windows 7 64-bit, Dynamics CRM 2013 with installed 3CX CRM Integration Module, 3CX Phone System PRO. Launch ca Digital Receptionist Record your own welcome message that plays as soon as someone calls you. Call queuing. •. These graph reports are available in 3CX V15. 3CX Phone System 8 SC includes four G729 Generate more than 20 reports to help your call center’s priorities stay on track at all times – Learn more about 3CX Call Reporting: VIEW HERE Contact us to discuss how we can help your company meet the modern communication requirements needed for your business in Atlanta. Reports can be sent out ad hoc or be scheduled to be sent out daily, weekly on specific days or on the first day of the week. With 3CX Recording Manager you can easily manage (search, play, download, archive, compress, delete, purge, export, score, and add notes) your call recordings using a simple web portal. Monitoring your Phone System Section 6 . Scheduled Restore, Yes. Call Reporting *. Cons. Reports can be exported to the most common file formats including PDF and RTF and CSV. The Call4tel Nx32 is making Never Miss a Call – Advanced Contact Center Reporting. Campaign Management. Call Center: New unified “Switchboard” views to monitor and manage All Calls and Queue Calls, including: Feb 03, 2013 · Although 3CX, the most common software PBX for Windows, comes with a few ways for user to generate detailed call reports and usage statistics in various different formats, many advanced users often find the reporting feature inadequate due to the need to generate custom reports which aren’t supported by default. If 3CX resides on a different server, enter the IP address or FQDN of the 3CX server. 3CX Call Center Guide: How to Generate 3CX Call Reports June 22, 2020 When running a call center, agent productivity and customer satisfaction are always top priorities. Become affiliated with Yellowgrid as  1 Jun 2018 New in update 5 is the ability to generate reports on multiple queues New Reporting Features 3CX New Users: Basic Call Management. Call Logging, Yes, Yes, Yes Call Reporting, Yes, Yes. Many of our clients have already moved to 3CX which is testament to how well the system works Move to 3CX Phone System - an open standard Windows-based IP PBX 3CX Bridges Setup inter- office calls as Call Logging. 【3】内線 3CX IP PBXとはWindows OS上で動作するIP PBXソフトウェアです。 従来の電話 さらに画面を下にスクロールし、Routing of Calls to Main Numberでは、外線 からの. Dec 06, 2020 · The call reports will sow the call and the VM box it landed at, but in these small few clients case, i cannot say if they dialed the corresponding option they claim or if they did do the right thing and there was a call routing error/ issue that I need to address. I have my own call center software which is used to enter the details about caller. Connecting 3CX - Bridges 15. Support for SQL Server and MySQL With 3CX Exporter, you can automate the synchronization of 3CX data and Call Detail Records (CDR) with either Microsoft SQL Server or MySQL. Nov 25, 2020 · Our PBX Reports call monitoring and reporting software provides many options than traditional call accounting software at free for customers who purchased the Professional or Enterprise license. Call Forward on Busy or No An 3CX Pro Edition includes all the award-winning features of the Standard Edition plus advanced call-centre features, superior call reporting capability and integration with CRM tools and Microsoft Exchange. Call Queue Group Rights&nbs 6 Dec 2016 If you want to view and export call logs manually, go to “Call Log” in the 3CX Management Console. General Features. 3:5060 SIP Server ID: 12294 02/12/2021 8:47:38 AM From the 3CX Activity log With a simple add-on to Microsoft 365, Call2Teams™ connects Microsoft Teams to a 3CX phone system for comprehensive dialling integration, allowing the making and receiving of calls on any device using the MS Teams app, with calls flowing via 3CX, the 3CX SIP trunks, and providing the routing power and reporting of the 3CX PBX platform. Calls on 3CX app are reporting as not answered Question When a call comes in on the app and the user answers, they do not hear the other person on the other side. 3 replied: 504 Server Time-out; from IP:10. Here, you'll be able to view all the calls, filter them by date range or extension, and export the information. Connect All Your Locations With One  Call Reporting. I want to remove that column au Sep 23, 2020 · 3CX has a basic forever free plan that allows for a maximum of 32 users and 8 simultaneous calls. Privacy Policy | Contact Us | Contact Us Standard Reports gives you a way to acquire specific information about each of your calls through an easy-to-use reporting system, and Cradle to Grave validates that information found in the reports you run. will be updated automatically. Federal Trade Commission. Our branch users are setup to record calls on demand, afterwards they login to a portal and "tag" their call with the customers account number. 17. X. No matter which window or tab you’re working on, the extension will notify you of an incoming call. 18. Monitor inbound call quality and SLA with new pop-out web-based switchboard. Call Logging; Click2Call (Browser Extension ); Click2Talk; Click2Meet; Website Live Chat and Talk; Call Queue Group Rights  . Jul 03, 2017 · The web-based reporting system provides the ability to generate advanced reports on inbound and outbound calls, statistical reports on queues as well as reports on call costs and call produce traffic. Here you’ll find a lengthy dropdown list with all the many types of reports you can create. Sep 28, 2017 · Queue Answered / Unanswered Calls. Smart Phone Client. Don't have an account yet? Create an account here. PBXDom delivers seamless reporting compatibility for voice networks made up of virtually all PBX or IP-PBX manufacturers, including: Avaya, Cisco, Mitel, NEC, ShoreTel, Panasonic and other PBX and IP-PBX manufacturers. 16. I dislike 3Cx because: 1) There does not seem to be an SMS feature or at least it is not working for us. When our customer care executive enters the caller number in the grid, other details like name, license type, address etc. 3CX MyPhone shows extension and line status Hi, I want to know how to import 3CX phone report directly to the Power BI. The A-Z of 3CX Reporting When running a call center, agent productivity and customer satisfaction are always top priorities. You can track details like call duration, call start time, caller phone number for calls longer than 15 seconds (except in India), and whether the call was connected. 10. Other than that, you could always run the reports and figure them out. Real time queue  Home > Features – 3CX VOIP services. The 3CX Call Center Module is available as an add-on to any 3CX Phone System 10 installation, meaning no additional installation is required. gov | Español. NEW! Now supports the Linux version of 3CX. Their VoIP system also helps employees work better with each other and improve the way that they deal with clients. Escalation Management. How has it helped my organization? By moving to 3CX we have been able to better measure the performance of our call centre during peak call periods to accurately determine staffing numbers. 3CX report format is having first five rows of the report details and last row is having total. Intercom/Paging. Check your local laws before recording any call. Dec 21, 2018 · Enhanced Office 365 integration module to enable one-way syncing of Office365 users to 3CX extensions, Personal Contacts syncing and setting 3CX user’s status based on their Office 365 calendar. Hmm, there has to be a way to pull call logs based on DID even. With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. CCLI Reporting Loading If you choose ‘Relay Type’ as ‘Legacy Relay’ then ‘3CX Call Counter’ will communicate with old Relay Service, and if you choose ‘New Relay’ then it will communicate with new Relay Service. With Real-time web reporting you will be able to handle more calls, increase your employee’s productivity and provide an even better customer service. How long do your agents spend on the phone? How many inbound and outbound calls do they make and receive? What is the overall performance of your queues? SLA statistics, unanswered calls, abandoned calls – the list goes on. 3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Call Center Features. Call or Registration to 1234567890 Feb 03, 2013 · Although 3CX, the most common software PBX for Windows, comes with a few ways for user to generate detailed call reports and usage statistics in various different formats, many advanced users often find the reporting feature inadequate due to the need to generate custom reports which aren’t supported by default. Additionally, the 3CX PBX System provides features like call recording, voicemail, call reports, Call queues and IVR Menus. Call queues and switchboard. Call Reporting is an important feature for any call center. 5 SP1, PRO & ENT editions. 0. Queue Strategies and real-time statistics – round robin, hunt by threes and more. Call or Registration to 1234567890@(Ln. ○ Standard Editionа–аIncludes all key features necessary. Keep on top of your call center Evaluate individual call center agent performance. Section 6 - Firewall & Network. More Information | Privacy & Security | Home Additionally, the 3CX PBX System provides features like call recording, voicemail, call reports, Call queues and IVR Menus. level 1. Number of Calls Supported. Call accounting software can reconcile multiple telecom carrier's billing reports by integrating telecom invoices, wire New powerful reports deliver key information on queue, team, SLA and callback statistics, call distribution, abandoned calls and other reports, providing businesses with real-time data so as to enhance their staff productivity and custom From the 3CX Management Console, select the “Call Reports” node. With these informations you can pinpoint areas to improve. Acarda's 3CX call center speed-dials with your 3CXPhone. It also extends unified communi You can also choose to send an email notification, configured to contain the voicemail message, and optionally delete the message from the server Call forwarding rules define how 3CX routes incoming calls to an extension, based on :. All the above and more can be analyzed with 3CX’s Advanced Call Reporting feature. , port 80), allowing road warriors to make and receive calls through the 3CX PBX from anywhere, without having to change router or firewall configurations. Call Parking / Pickup, Yes, Yes Connect Remote 3CX PBX Systems (Bridges), Yes, Yes. Call Recordings Management. · Type a name for your report. On the 3CX VoIP Phone software, there is a Record button. Extensive Page 3. Call recording. Wallboard. With 3CX's advanced Call Reporting feature, you can utilize reports to make informed  However when I run this report it's always empty even when I know there were calls to the range. Product Features: Auto Dialer Call Center Management Call Monitoring Call Logging: Call Reporting: Blind Call Transfer: First Year Free 2. Call recording and advanced telemetrics along with exceptional voice qua 22 Jul 2014 Call Queues 12. In this webinar we take you through all the features included in the 3CX Contact Center such as the website live chat & talk, advanced call reporting, call q 3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. I can see this in the 3CX event log. 3CX was developed by 3CX, an international VoIP IP PBX software development technology company as open-standards, software-based IP PBX System. Firewall & Router Configuration. Select "Extensions" from the left menu and then … Continue reading How To View Call Recordings in 3CX Phone System Apr 24, 2019 · For hosters and people with large deployments, you can now manage multiple 3CX installations using Multi Instance Manager, synchronize users from Office 365, and get call quality reporting with Real-time Transport Control Protocol (RTCP) statistics. Some laws prohibit recording calls without the other person knowing it. Posted by 5 years ago. Standard 3CX wallboards show basic call stats, so you can see how many calls you've taken, or which phones are ringing. Call Parking/Pickup. The pricing structure is based on the number of users and simultaneous calls you need to be able to make. Enhances productivity as it empowers analysis of the worktime spent by the Agents. Can the built is call reports do what I want? I  28 Sep 2017 These graph reports are available in 3CX V15. The Phone Book / Directory service 16. Powerful GUI enables you to define and run reports, or even&nb 23 Sep 2020 Call reporting and analytics (talk time, user activity reports, call distribution, average wait time, etc. And column "C" is not having any details. Mar 20, 2015 · Your phone will present you with call waiting (either softphone or hard phone) and give you the ability to flip over right then and pick up the call which would put your original caller on hold. It has been suggested several times in past forum posts to submit an idea to the idea thread for this. com Our custom reporting solution provides in-depth data on your inbound and outbound calls and generates reports from 3CX and CRM. Options include traffic analysis reports, call center reports, viewing reports by sites, departments, divisions, extensions, trunks, and more. Navigating your data and making informed decisions is just a click away. With these facts the reports will assist your company in providing a better customer service. NET application Integration of 3CX Phone System with Tariscope - a third party reporting tool for 3CX. United States 1 800 728 2050 salessupport@acarda. 3CX Call Center Module is available immediately. Totalview Telephony & 3CX Switchboard reports on how long customers have to wait until their calls are answered. 10004@1 Telco 1 Patton 1 (outbound)) has failed. Click here for 3CX Call Center Module Upgrade Pricing Information. The Call Reporting feature can be configured to send an email containing specific report statistics about calls to and from 3CX Phone System. It enables 2-Way Reporting as reports can be generated from 3CX and CRM. Report Save. Call Center Reporting – user activity, team queue, SLA and more Generate more than 20 reports to help your call center’s priorities stay on track at all times – Learn more about 3CX Call Reporting: VIEW HERE Contact us to discuss how we can help your company meet the modern communication requirements needed for your business in Atlanta. We include SIP Trunks for inbound and outbound telephone calls, Inbound CallerID with name, e911, Directory and Caller ID Listings, cloud hosting in ISO 27017/SOC 2 compliant data centers, and much more. Intercom/ Paging. General Phone System Features, Call Logging, Call Reporting • Blind Call Transfer, Attended Call Transfer • Call Forward on Busy or No Answer • Call Routing (DID)/Caller ID • Conference Calling • Auto  All calls are logged / journalled in the CRM system to allow for extensive reporting on calls received and made by agents and staff. The call report options for everyone are: Extension Statistic Report; Call Cost by Extension Group; Call Cost by Call Type; Ring Group Statistics; Basic Queue Statistics; Let’s say that you choose “Call Cost by Extension Group” as the report you want to make. 3CX Pro users have many more options, but all levels of 3CX get basic call reports. Should you need to transfer a call you can check the status of your colleagues before transferring the call to them. 3CX professional and enterprise licenses include more than 20 reports to help your call center clients keep these priorities on track at all times. The 3CX Tunnel / Sess 23 Apr 2019 3CX version 16 offers new ways to improve customer service and boost employee productivity. Import 3CX CDR files and 3CX data into SQL Regardless of the information you need, Exporter can get it into SQL for your custom reports or custom integrations. Now that reporting has gotten bigger and better  SLA statistics, unanswered calls, abandoned calls – the list goes on. Archived. 3) There is call masking to maintain anonymity of your call. Voicemail transcription. Run this program, and you will have a menu of choices based on what type of reports you'd like to have: Call logs 3CX Call Reports. Suitable for any business size or industry that wants to cut on telco costs. 3CX uses high quality codecs so your calls always sound great . Call centre&n Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Blind & Attended Call Transfer. It's just a button on your phone that you press however by default you cannot see the recordings you've recorded. If you don’t grab the call then the call goes to a call queue (which you can see from your 3CX Phone Presence Pop Out). &midd 3CX · Call Center Reporting – user activity, team queue, SLA and more · Queue Strategies and real-time statistics – round robin, hunt by threes and more · Barge in, listen-in and whisper to agents' calls · Call Centre Features (Wallboard, Queuing, Callback, Call & Queue Reporting & more. · Ca 3CX is different, it entirely software based meaning scalability is something you will never need to worry about or fear. 3CX PHONE SYSTEM FEATURES. With 3CX’s advanced Call Reporting feature, you can utilize reports to make informed decisions about your business, restructure your call center, optimize agent productivity and increase customer satisfaction. To find them, you will need to navigate to the Call Reports node from within the management console and click on “ADD”. You will then see them in the dropdown under the “Advanced Call reports” Section. Reports also identify call load peaks and show how well your reception and divisions are handling customer calls. With Totalview Web Reports for 3CX you can identify and compare call load by date, weekdays and hours. Accurate call duration allows you to generate insightful reports on customer and agent activities. 3CX provides businesses with the opportunity to unify their communications so that all of their incoming and outgoing calls, messages, emails, and voicemails can be more easily managed in one location. I have tried creating some reports but wanted to know what others are doing and then asking our Managers if that information would help them and then create the reports. ACCENTLOGIC's Complete 3CX Packages include everything you need for your business communications needs. · From the report drop down menu choose the type of report to run. Reports can be exporte 【2】3CXのマネジメントコンソールの起動およびグイン. Number of Simultaneous Calls Supported, 8, > 1024, > 1024. Call recording can be done in a couple of ways once you purchase a license. Voicemail and Hold Music. 2) Depending on your internet situation and computer specs, the call can be blurry. 3CX with the Acarda Outbound call center ensures your team excels in cold-calling and telesales. 3CX Call Center Features. ○ PRO EditionанаAdds advanced call queueing, reporting, CRM integration and more. How to remove those rows automatically in power bi. Some laws require a "beep" tone every minute so that you know the call is still being recorded. Know What Happens with Every Call Call Reporting is an important feature for any call center. You can filter out specific calls from your call log and analyze them with the help of our custom reporting solution. 3CX has also improved security with a global IP blacklist they update as well as the ability to Mar 22, 2014 · I am planning to buy 3CX for my company. VoIP Custom Reporting solution provides accurate metrics and makes the process simple and accountable. Rating breakdown 3CX reporting - Pulling call logs for a specific trunk. Monitoring your Phone System. Key Features Included in the 3CX Call Center Module are: Advanced Real time Queue & Agent Statistics SLA statistics, unanswered calls, abandoned calls – the list goes on. Click2Talk. The free Edition License includes: 8 simultaneous calls (up to 25 extensions), 1 SIP Trunk and 5 web conferencing participants. 26 Sep 2013 Advanced call center features, number to name conversion via Exchange integration, cross-office presence and advanced call reporting at a fraction of the costs of traditional PBXsLONDON UK, 26 SEPTEMBER 2013 – 3CX, . Call reports and SLA management. Web / Call Conferencing Section 5 - Advanced Features 14. Ring Extension & Mobile Simultaneously. With a variety of different features such as reporting, advanced dashboards and wallboards we go beyond 3CX. If you want to see eve ConnectWise Call Recording Integration. Fax to email as PDF. Close. Call by name. Scheduled and On Demand staff and queue performance reports. The extension statistic report shows the answered/ unanswered calls for a single agent or an extension range. Extensive reporting; Availability. · Voicemail Not available? · Music on Hold Choose from a selection of pleasant music while your customers are waiting. The report automatically separates inbound and  Das 3CX Call Reporting Tool ermöglicht es Ihnen, detaillierte Anrufberichte zu erstellen, zu exportieren und jederzeit in Echtzeit abzurufen. the 3CX Pro Edition offers additional advanced call centre features, superior call reporting capability and integration with inter-office calls. We are able to, upon request, create Ad-hoc reports as needed as part of our 3CX package, however, we are also able to schedule these as regular reports for your analytic needs. Work Remotely with 3CX Internationally call accounting systems may be referred to as call logging systems. Monitor agent activity in real-time with our wallboard.